Returns and Exchanges

Our goal at See Kai Run is complete customer confidence and satisfaction.

Returns:

If you are not happy with your seekairun.com purchase for any reason, you can return or exchange unused items, in their original condition, within 45 days of the date of purchase. Orders returned beyond this time period will not be accepted. We reserve the right to refuse worn merchandise.  Footwear should be tested and tried on carpeted surfaces only.

Please note that certain items are nonreturnable, including discontinued and “Final Sale” items. See Kai Run can only accept returns from products purchased through seekairun.com.

Return items must be sent in their original packaging and include the completed Customer Return Form located on the back of your packing slip included with your order. Please note that you are responsible for any shipping costs to return the original item(s) to See Kai Run.

To ensure your package arrives safely, please send your return by one of these traceable methods: UPS, Fed Ex, DHL or Insured Parcel Post.

returnform-button-download.png

Final Sale:

Please note that certain items are nonreturnable, including some discontinued and "Final Sale" items.

How to ship your return or exchange:

We have two options to ship your shoes back to seekairun.com*

1. Print pre-paid UPS return shipping label (only available in lower 48 contiguous U.S.)

  • A return shipping fee of $5.00 will be deducted from your refund for use of the pre-paid UPS return label.
  • Click here to start your return and create your pre-paid UPS return label.
    • If the item you purchased doesn't fit, please select "ordered wrong item" as your return reason.
  • Repack your items and include the completed customer return form located on the back of your order invoice.
  • Tape return UPS label to shipping box. Make sure to cover or remove any old shipping labels and seal the box completely.
  • Drop off return shipment at any local UPS Store. Return label must be scanned into UPS system within 5 business days from the date the label was created.
  • Find your nearest UPS dropoff location here.

2. Use your preferred shipping carrier

  • You will not be charged the $5.00 return fee is you purchase and ship your return label through a shipping carrier of your choice.
  • To ensure your package arrives safely, please send your return by one of these traceable methods: UPS, Fed Ex, DHL or Insured Parcel Post.
  • Repack your items and include the completed customer return form located on the back of your order invoice.
  • Ship return package to us at:

    See Kai Run
    Attn: Customer Returns
    16761 146th St. SE, Dock #9
    Monroe, WA 98272

Upon receipt of your return, we will process your refund or credit within 30 days. Please note the original shipping charge is not refundable. We will notify you via email when your return has been processed.

*Availability of pre-paid return shipping label only available in lower 48 contiguous U.S.

Exchanges:

We do not offer direct exchanges at this time.

To receive your items as quickly as possible, place a new order on seekairun.com for the product that you want. Next, return the original (unused and in new condition) item to us. Please include the new order number on your return form so that we can refund the shipping cost (for US orders only) of the new order you placed, if applicable. Shipping cost refund will be up to the same amount charged on the original order. Please note that you are responsible for any shipping costs to return the original item(s) to See Kai Run. 

Gift Exchanges:

If you received a gift that you would like to exchange, the item must currently be listed on our website and in new, unworn condition to be considered for an exchange. Please contact our Customer Care Team for assistance.

Other:

If any item arrives damaged, there has been an error in your order, or you feel you have received a product with a workmanship or material flaw, please contact our Customer Care Team for assistance.  If you purchased the item somewhere other than seekairun.com, please work with the retailer where the item was purchased.