I wish I could get some high tops in leather! The fabric just doesn't hold up to daily wear by a 5-yer-old. I go through about 3 pairs of these sneakers before he outgrows a size. They get beat up fast ,sometimes starting to fray and develop holes after just one week of wear. We love the fit and the width, but I would really prefer something sturdier for the price.
Moreover, I somehow sent my order to the wrong address, and when I realized it immediately after placing the order, there was no customer service available to cancel my order or change the address. I emailed them on the spot (the only option after 4:30 pacific time), and by the time they checked their email the next day, the shoes had gone out from the warehouse and apparently couldn't be retrieved. I found that to be pretty unbelievable. I live in Oregon, and my shoes were shipped to my sister's address in NY, and now I'm waiting for her to return them for me.
Hi Brookley, Thank you for providing us feedback regarding our shoes! I have passed along your feedback to our design team for review. Please note we offer free returns and direct exchanges through Happy Returns. I do apologize we weren't able to update your address in time, prior to shipping. If we can offer further assistance or support, please don't hesitate to reach out!